Bursa Gold Dinar | Help Centre
Help Centre
HELP CENTRE
How We Can Help You?
We aim to guide investors in seamlessly navigating Bursa Gold Dinar by providing quick answers to frequently asked questions (FAQs) below.
General FAQs
What is Bursa Gold Dinar platform?
The Bursa Gold Dinar (BGD) is a platform for you to buy and sell 999.9/24k gold and redeem your gold in the form of physical gold dinar coins. The BGD platform allows you to invest from as low as RM10 and its equivalent in grams.
How do I open an account?
First, you will have to:
  • Be above 18 years old
  • Be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia
  • Not be a US person under the Foreign Account Tax Compliance Act (FATCA)
  • Be a tax resident of Malaysia only
  • Hold a valid bank account in Malaysia and a Malaysian mobile phone number, with no existing or pending bankruptcy or winding-up petition
Next, download the Bursa Gold Dinar app from the Play Store or App Store. Then key in your name, phone number and email address to get a BGD account. You will need to validate your email address.
To start buying or selling, you will have to upgrade your account to a trading account by taking a picture of your ID, a selfie, updating your personal information, and undergoing FATCA & Common Reporting Standard (CRS) declaration. In less than three (3) business days, you will be able to start trading gold.
How do I redeem physical gold?
To redeem a physical gold dinar coin, you need to have at least 4.25g of gold. Then, select the redeem option on your app and input your address for delivery. Ensure you have sufficient cash in your account to pay for your courier fee, insurance/takaful fee and minting fee. Delivery is expected to take about five (5) business days for Peninsular Malaysia and seven (7) business days for Sabah and Sarawak.
Is the Bursa Gold Dinar Shariah-compliant?
The Bursa Gold Dinar is designed as an end-to-end Shariah-compliant platform product, ensuring compliance at every stage including the underlying physical gold. Gold on the platform is backed by an equivalent amount of underlying physical gold with a serial number and is audited from time to time. Furthermore, a seller’s gold and buyer’s cash will be transferred on a real-time basis; the system will not allow any deferred payment and asset transfer. The platform utilises a trust account with an Islamic bank. The platform also adheres to the Accounting and Auditing Organization for Islamic Financial Institutions (“AAOIFI”) Shariah Standard on Gold. Additionally, the product has also been endorsed by the Shariah Committee of Bursa Malaysia Islamic Services.
Is the gold I purchased from the BGD platform secured?
Yes. The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. (formerly known as BM Digital Sdn. Bhd.). Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.
What are the fees and charges for investors to invest on BGD Platform?
Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.
  • Transaction fee: Charged when purchasing or selling BGD
  • Redemption fee: Charged when redeeming the physical BGD coin. It consists of Minting Fee, Insurance/Takaful Fee and Courier Fee.
  • Cash deposit fee: Charged for depositing cash into the Cash Wallet
  • Cash withdrawal fee: Charged for withdrawing funds from the Cash Wallet into the bank account
  • Transfer fee: Charged for transferring the BGD to another investor within the BGD platform
  • Admin fee: Charged for the safekeeping of gold
For the full list of fees, please refer to BGD Fee Schedule.
My postcode is not available
We are sorry you have encountered this issue. Please check your phone's connection and restart your app. If the issue persists, please contact BGD Support with the missing postcode. We will investigate immediately to resolve the issue.
Are there currently any fee waivers?
Currently, there are waivers for the following: (i) waiver of the Registration Fee until further notice; (ii) waiver of the Purchase and Sale Fees until 30 September 2024; (iii) and waiver of the Annual Admin Fee until 30 June 2024.
What is the promotion code for BGD?
Currently, there is no promotion code for Bursa Gold Dinar. You may refer to bgd.bursamalaysia.com and/or you may also follow any of Bursa Malaysia’s social media pages (Facebook, Instagram, Twitter, LinkedIn and YouTube) from time to time for updates.
Do I need a Central Depository System (CDS) account to use the BGD Platform?
No, you do not need a CDS account to use the BGD Platform.
Fee Schedule [As at 16 January 2024]
What fees and service charges may apply when using the Bursa Gold Dinar platform?
Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.

  1. Top-up Fee: 0.35% of transaction value, with a minimum fee of RM0.10 and a maximum fee of RM1.00. Charged upon depositing cash into the Cash Wallet.
  2. Withdrawal Fee: RM0.15 per transaction. Charged upon withdrawing cash from the Cash Wallet
  3. Purchase Fee*: 0.20% of transaction value. Charged upon purchasing. [WAIVED UNTIL SEPTEMBER 2024]
  4. Sale Fee*: 0.20% of transaction value. Charged upon selling gold. [WAIVED UNTIL SEPTEMBER 2024]
  5. Courier Fee: RM10.00 per box. Charged upon redemption of Bursa Gold Dinar coin, for delivering Bursa Gold Dinar coin to investor, subject to 100g per box.
  6. Minting Fee: RM73.40 per coin. Charged for minting of the BGD coin
  7. Insurance/Takaful Fee: RM13.00 per coin. Charged upon redemption of Bursa Gold Dinar coin, for protection of gold during delivery to investor.
  8. Transfer Fee: 0.20%. Not chargeable for transfer amounts below RM200.00. Charged upon transferring the gold to another investor within the gold platform.
  9. Annual Admin Fee: 0.50% of assets in the BGD app. Charged on an annual basis for safekeeping of physical gold in secured vault. [WAIVED UNTIL 30 JUNE 2024]
  10. Registration Fee*: RM5.00 per user. Charged for user registration on the BGD platform. [WAIVED UNTIL FURTHER NOTICE]
  11. Penalty Fee: RM5.00 per event. Penalty charged for use of non first-party bank account to top-up cash wallet. Funds will be returned to the originating account less penalty fee.
  12. Dormant Account Closure Administrative Fee: Platform Operator will notify users of Dormant Account closure, absorbing any remaining balance as administrative fee, together with providing one (1) month notice. Charged upon closure of dormant accounts.

The Fee Schedule should be read in conjunction with the Platform Rules, General Terms and Conditions, and any notices issued by the Platform Operator.
* May be subject to waivers from time to time.
Account Opening
What is an “Individual Investor”?
An Individual Investor (also referred to as “User” in our Platform Rules) is a person who invests in gold on the Bursa Gold Dinar platform in their own name. The registration process will only require the individual's ID, personal details such as full name, email address and mobile number, and tax residency information.
What is a BGD account?
A BGD account is a free non-trading account with limited access. A non-trading account holder may view parts of the BGD platform features and cannot perform any transactions.
What is a (BGD) Trading account?
BGD Trading account holders are those who have undergone the required customer due diligence process and will have full access to features provided on the BGD platform using their registered BGD account. This account is currently available to investors who meet the eligibility criteria, which includes only being Malaysian tax residents.
Do I need an active email address to create a BGD account?
Yes. Your active email address will be linked to your unique BGD ID.
Who determines the live price of gold?
We work with our partner gold supplier to provide live prices based on prevailing global gold market pricing.
When are the gold prices updated?
The Gold prices are automatically updated throughout the day from 8.30 am to 11.50 pm.
What is login preference?
Login preference is the alternative login method to the BGD account to reduce password entry.

The login preference differs depending on your login device:

  • Mobile App: User’s (Investor) created PIN number OR biometric (available if your phone has Touch ID, fingerprint biometric, Face ID and other related biometric features)
What are the PIN and biometric features for?
It will be used for transactions such as buying and selling gold, cash withdrawals, BGD physical coin redemption and the transfer of gold to other BGD account holders.
Why do I need to create and answer a security question for my account?
A security question is an online authentication method for account recovery. It helps minimises fraudulent access to your account during password recovery.
Can I use someone else’s mobile number?
You must ensure that the mobile number you use is held in your possession and able to function for the identity verification process (e.g. the One-Time Password (OTP) details) by Bursa.
Can I use landline numbers?
No, as you will not be able to receive the One-Time Password (OTP) that is required for verification purposes.
What should I do if I did not receive the One Time Password (OTP) number?
Please perform the following steps:

  1. Request to resend the OTP number. Please wait for 2 minutes before requesting the OTP again.
  2. Check if you have entered the correct mobile number and that your phone has network coverage.
  3. Please check your message ‘spam’ folder. How to check: go to message > choose menu button (3 dots or 'hamburger' menu or 3 lines) > message settings > Block numbers or spam.
  4. Ensure that the number sending the OTP (i.e. 68886) is not blocked.
  5. If the issue persists, please write to us at [email protected] and provide the following details for further investigation:
    1. Description of the issue
    2. Phone number (only required if you have not provided it earlier)
    3. Phone model
    4. Date and time when the OTP was requested
    5. Telco provider
What happens if my email address has been hacked and I want to change my registered email?
Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
What if my country code for my mobile phone number is not listed?
Unfortunately, we currently only accept Malaysian mobile phone numbers and addresses.
I did not receive the email verification in my inbox, what should I do?
If you did not receive your verification email after several minutes, please try the following steps:

  1. Double-check your email address: Make sure that you have entered your email address correctly.
  2. Check your spam/junk folder: Sometimes, the verification email may end up in your spam/junk folder. Please open your email via web browser and check your spam/junk folder as there may be sync issues between the web and mobile applications.
  3. Please wait a little while: Sometimes, email delivery can be delayed due to a variety of reasons. Wait for up to 10 minutes to see if the verification email arrives in your inbox.
  4. If the issue persists, please write to us at [email protected].
I have made a spelling error in my email address by mistake and cannot receive the verification email
Please contact [email protected] for us to send a verification email to your correct email address. Kindly highlight the misspelt and correct email addresses in your email. As an additional security measure, please email us from the correct email address.

Next, please follow the below steps to delete the account that was created with the wrong email address:-
  1. Open your correct email address and verify the link that we have sent.
  2. Log in to your BGD account with the misspelt email address.
  3. At the bottom of the app, click the ‘More’ button.
  4. Go to ‘My Account’, and select ‘Account Closure’.


Once you have closed your account, you will need to wait for 24 hours before you may proceed to register a new account with your correct email.

We appreciate your kind understanding and cooperation in this regard.
What can I do if I have forgotten my email?
Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
When setting my password, I keep getting the error on unique or hard-to-guess words and non-sequential numbers and am unable to proceed.
We are sorry you have encountered this issue.
It may be due to the special characters. Please try the following:
  1. Fully delete the password in the password box
  2. Do not use the special characters listed under NOT ALLOWED and replace with the special characters listed under ALLOWED.
Special characters (NOT ALLOWED)
.’×÷/£_”

Special characters (ALLOWED)
+=<>[]!@#%^&*()-;:,?

We appreciate your kind understanding while we work to continuously improve our app.
What can I do if I have forgotten my password?
If you have forgotten your password, please follow these steps to renew your password:
  1. Click on the link provided on the login page.
  2. Provide your registered email address.
  3. Insert your individual ID number.
  4. An OTP SMS will be sent to your registered phone number
  5. Create your new password and proceed to the login page.
Can I reuse my old password to renew my password?
No, you will not be able to reuse your last 10 passwords. Please try a different password.
How do I close my account?
We are sorry to see you leave. You may close your account on the mobile app.
Please perform the following steps:
  1. Go to My Account.
  2. Click on Account Closure.
  3. Follow the instructions on the app.
  4. Tick off box at the bottom
  5. Click proceed

Identity Verification
Why should I upgrade to a Trading account?
Investors will be able to experience all the features offered on the BGD platform (such as buying and selling gold) when they upgrade to a Trading account. This account is currently available to investors who are Malaysian tax residents only.
Why does Bursa need to verify my identity?
Identity verification offers you added security which is part of the measures that Bursa takes to protect your identity while complying to the regulatory requirements in Malaysia.
What type of documents are needed for verification by Bursa?
Individual Investors will have to provide their personal information and their national identity document such as a MyKad, MyPR or passport.
Are temporary documents allowed for verification?
No. Our verification process requires a valid ID during registration to safeguard our investors' interests.
I have accidentally keyed in the wrong spelling of my name / IC number during onboarding. What should I do?
Please ensure that the name and ID number are exactly as per the scanned ID.
If you need to edit the spelling of your name or IC number, please try the following steps:

Method 1 (You have NOT started the eKYC process/ have NOT pressed ‘upgrade’ account):
If you have wrongly entered your Name / IC number when creating an account, you may update your details under the “Edit Profile” section.
  1. Click “More” button at the bottom-right corner of your BGD home screen.
  2. Click “My Account”
  3. Click “Edit Profile” and you may update your Name / IC number here.


Method 2 (You have started the eKYC process, the Edit Profile will be grayed out during eKYC process):
  1. Update Personal Details (you may change your Name / IC number here if you noticed that your IC number is wrong at this stage. Otherwise, you may try the following steps.)
  2. Update Contact Details and click “Continue”
  3. Update Employment Details and click “Continue”
  4. Update Statutory Details and click “Continue”
  5. Update Fund and Wealth Details and click “Continue”
  6. Declare your FATCA/CRS Declaration status, and click “Continue”
  7. You will reach the CTOS page. To change your Name / IC number, you may scroll down and click on the RED button stating, ‘My Input Name or NRIC is incorrect’ and you will be brought back to restart Step 1 above.
My ID verification for onboarding of Trading account has not been approved after 3 business days.
If your ID verification has not been approved after 3 business days, please check your inbox or spam folder in your registered email address. If the situation persists, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
What should I do if my identity verification is rejected?
You will be prompted in the mobile app/website to redo your identity verification process. Subsequently, please check your inbox in your registered email address for the next steps instructions.

Should this issue persist, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
I am unable to take picture of my ID during onboarding.
When taking a picture of your ID, please note that we will require permissions to be enabled for both camera and microphone on the app.

In addition, please ensure:
  1. Good Lighting: The image on the ID should not be too dark or too bright.
  2. Avoid Reflection: The image on the ID should not have glare or reflection. Please ensure the flashlight on your mobile phone is turned off.
  3. Focus / Sharpness: The image on the ID is clear and has no blurred areas.
  4. Angle: The tilt of the image of the ID should not be more than 10 degrees in any direction (horizontally or vertically)
  5. Margins: The ID should not exceed the frame and should be within 70%-80% of the area
  6. Contrast: The image of the ID should be adequately contrasted to the background.
  7. Extraneous Objects: The image should not be covered with fingers or other objects.


Check the back of your MyKad, if the chip type is less than 80k*, you may encounter difficulties during the eKYC process.

Should you have a MyKad with the 80k chip card*, and still encounter difficulties during the onboarding process, do contact us to investigate the issue further.

In such instances, please write to us at [email protected]. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours.

Kindly include a description of the issue you are facing, your full name, IC number, MyKad chip type* and contact number. BGD support may provide further instructions and/or request for further documentation to verify your identity.

* For the chip detail, please turn to the back of your IC at the lower right corner.

FATCA & CRS Verification
What is the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)?
The Foreign Account Tax Compliance Act (FATCA) is intended to capture United States (U.S.) persons’ account information for reporting to U.S. Internal Revenue Service (IRS), which may be investing and earning income through non-U.S. institutions.

The Common Reporting Standard (CRS) is a global standard introduced by the Organisation for Economic Co-operation and Development (OECD) for the automatic exchange of financial information between jurisdictions that have agreed to participate.
How am I affected by these legislations?
Malaysia has gazetted the FATCA and CRS legislations. Therefore, BM Digital is required to collect and report certain information to the local tax authority, namely the Inland Revenue Board Malaysia (IRBM), concerning the status of its customers, which also includes information on the country of tax residence of the customers.

Subsequently, for the BGD account opening, BM Digital requires you to complete the FATCA & CRS verification that includes a declaration of your tax residence status and/or your US person status.
What is my tax residency?
Tax residency refers to where you are considered as a resident for tax purposes.
Generally, individuals are a tax resident of the jurisdiction in which they live. However, being a permanent resident in a jurisdiction is not a determinant of tax residency.

Please note that BM Digital is not in the position to advise you on your tax residency status. You may consult your tax advisor on your tax residency status.
What happens if my tax residency / personal information changes?
If there is any change in personal information that may affect your tax residency status (i.e., under Change in Circumstances), there is an obligation for you to inform BM Digital within 30 days of such change.
Generally, for individuals, a “Change in Circumstances” (CIC) means any change in one or more of the following information:

  • Change of tax residency details to outside Malaysia
  • Change of residential or mailing address (to outside Malaysia)
  • Change of contact number (to outside Malaysia)
  • Change of nationality to US (for FATCA only)
If there is any change in personal information affecting your tax residency status, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
What will be reported to the IRBM?
If you have been identified as a tax resident of a country/jurisdiction outside of Malaysia (for CRS purposes) or a specified US Person (for FATCA purposes), your account and financial details may be reported to the IRBM during the annual CRS and FATCA reporting, and such information will be exchanged with the relevant country/jurisdiction by the IRBM, as required under the Malaysian FATCA & CRS legislations.
What does “US Person” mean?
“US person” means a US citizen or resident individual, a partnership or corporation organised in the US or under the laws of the US or any state thereof, a trust if (i) a court within the US would have authority under applicable law to render orders or judgments concerning substantially all issues regarding administration of the trust, and (ii) one or more US Persons have the authority to control all substantial decisions of the trust, or an estate of a decedent that is a citizen or resident of the US.

Generally, a US Person would also include US tax residents, as well as individuals whose place of birth is in the US (except where the US citizenship has been relinquished).
What happens in the event of any incorrect FATCA & CRS declaration / certification?
It is an offence under section 113A of the Malaysia Income Tax Act, 1967 if any person provides incorrect information in the FATCA & CRS Declaration/Certification. Such offence is punishable for the person who makes the incorrect declaration and/or certification, with a monetary fine and/or imprisonment, upon conviction.
What will happen if I refuse to disclose the required FATCA & CRS information?
BM Digital will not be able to open a trading account for you if you refuse to disclose the required FATCA & CRS information.

Investor Portfolio
What is my Gold account?
Your Gold account depicts the current ownership of gold that you hold in your account.



The valuation of the investor's gold is calculated based on the Live Sell Gold Price x Ownership of Gold in grams.

For example,
Current gold ownership (g) = 0.5g
Live Sell Gold Price (RM) = RM260/g
Valuation of gold = (0.5g) x (RM260/g)
= RM130
What is “Profit/Loss”?
It refers to the amount of money gained or lost on your portfolio of trades. It is mainly used to evaluate the performance of investment portfolios.
How do I calculate Profit/Loss?
It is calculated by subtracting the average cost of the trades (including transaction fees) from the current gold sell price multiplied by current gold owned.

For example,
Current gold owned = 3.00g
Average cost = RM201.67/g
Profit/loss = (Current selling price – Average cost) x Current gold owned

= (RM202/g – RM201.67) x 3.00g
= RM0.33/g x 3.00g
= RM0.99
Why does the profit loss indicator change colours (red, green, gray)?
Each colour indicator represents the current value of your gold account:

Red – Loss (Reduction) in gold value
Green – Profit (Gain) in gold value
Gray - Unchanged gold value
What is ‘Buy’ & ‘Sell’ price
Buy price is the amount that an investor is willing to pay for gold.

The sell price (also known as the ask price) is the amount that an investor is willing to accept to sell the gold.
Why is there a difference in the gold price during certain period of time?
The gold price has a different rate of spread due to the effect of peak hours and non-peak hours.
What is “Transfer”?
Transfer refers to the transfer of gold (in grams) up to approximately RM300,000 per month to another registered BGD investor.
What is “Redeem”?
Redeem refers to the request for the physical redemption of an investor’s gold BGD coin. You can redeem your BGD coin by choosing the redeem option on your app.
What is meant by gold price chart?
The gold price chart is a graphical representation of the historical price movements of gold over a specific period.
Does BGD have a helpdesk?
Yes, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/

About Bursa Gold Dinar (BGD)
What is Bursa Gold Dinar (BGD)?
The Bursa Gold Dinar (BGD) is a platform for you to buy and sell 999.9/24k gold and redeem your gold in the form of physical gold dinar coins. The BGD platform allows you to invest from as low as RM10 and its equivalent in grams.
Who is Bursa Malaysia?
Bursa Malaysia is one of the largest bourses in ASEAN, which operates and regulates a fully integrated exchange with diverse investment offerings.
Who is Bursa Malaysia Digital Sdn Bhd (formerly known as BM Digital Sdn Bhd)?
Bursa Malaysia Digital Sdn Bhd (formerly known as BM Digital Sdn Bhd) is a wholly owned subsidiary of Bursa Malaysia Berhad, an exchange holding company consisting of several subsidiaries.
Who can open a BGD Account?
1. An individual of sound mind who:

  1. is eighteen (18) years or older
  2. be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia
  3. not a US person under the Foreign Account Tax Compliance Act
  4. is a tax resident of Malaysia only;
  5. has a bank account in Malaysia;
  6. has a Malaysian mobile phone number; and
2. An applicant who is not:

  • an undischarged bankrupt;
  • a wound-up company;
  • with a pending bankruptcy petition;
  • with a winding-up petition
How do I know if my gold is safely stored?
The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. (formerly known as BM Digital Sdn. Bhd.). Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.
Who is the Trustee?
We have appointed MTrustee Berhad, an independent trustee licensed and regulated by the Central Bank of Malaysia (Bank Negara Malaysia) and the Securities Commission Malaysia.

Cash Wallet
What is a cash wallet?
A (closed loop) cash wallet is used to spend and receive funds on the BGD platform. To purchase gold, you will have to reload your wallet through DuitNow, from a bank account in your own name. If needed, you can also withdraw your money back into your bank account.
Does my cash wallet work like an e-wallet?
No, it does not. Funds in your cash wallet can only be used to buy or sell gold on the BGD platform or withdrawn to your registered bank account.
What if my bank is not listed for funds top-up?
The current participating banks for top-up are:
  1. Bank Simpanan Nasional Berhad
  2. CIMB Bank
  3. HSBC Bank
  4. Hong Leong Bank Berhad
  5. MBSB Bank Berhad
  6. Maybank Berhad
  7. Public Bank Berhad
The list will be updated from time to time.

BGD Platform strictly does not accept payments from any third-party or joint accounts. Corporate accounts are also not permitted. Any payment from such accounts will be refunded to the source account with a penalty fee. Your account will be suspended for further investigation and rectification.
When will the other banks be onboarded for top-up?
We are unable to confirm when exactly the other banks will be onboarded, but we are continuously working with PayNet and we hope to have more banks onboarded onto the platform in the near future.
How many bank accounts can I link to my cash wallet for withdrawals at a time?
You can only link ONE bank account per BGD account for withdrawals at the moment. There are currently about 30 participating banks for withdrawals.

BGD Platform strictly does not accept payments to third-party or joint accounts. Corporate accounts are also not permitted. Such conduct is in breach of Rule 5.1(a) of the Platform Rules which require cash deposits to be made from a bank account that is in the user’s own name.
Can I change my bank details?
You may change your bank account details for withdrawals on the mobile app.

Please perform the following steps:
  1. Go to My Account
  2. Click Bank Account Details
  3. Click small icon with a square and pencil on the right of the bank details
  4. Input your Bank Name and Bank Account Number
  5. Click Continue.


Please remember to use your own individual bank account and do not use any third-party bank account or joint accounts.
What if I am unable to register my bank account details?
If the name registered on the BGD Platform is not an exact match as per your bank account, the registration will be rejected.

If you are using your first party bank account (i.e. bank account in your own name and still encounter difficulties, please contact the BGD Support at [email protected] and provide a copy of bank statement copy for verification and further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours.

BGD Support may provide further instructions and/or request for further documentation to register your bank account for withdrawals.
Can I top up my cash wallet from a third-party account?
No, any top-ups from a third-party account (i.e., bank accounts which are not in your own name) will be refunded to the originating account, after deducting a penalty fee of RM5.00 per refund.
Are my transactions secured?
Bursa Malaysia takes security seriously and uses a variety of measures to ensure that your transactions are secured. This includes secure login methods, firewalls, and other security protocols.
Are there any transaction limits?
Yes, there is a monthly transaction limit applicable to top-ups to cash wallet, withdrawals and transfers, of RM300,000 per month.
What is the minimum amount of gold that can be purchased?
The minimum purchase or sale of gold is RM10.00.
How long does it take to top up my Cash Wallet through bank transfer (DuitNow)?
Once successful, the amount transferred will be reflected in your Cash Wallet instantly.
My top up and withdrawal transaction details are not reflected on my recent activity
Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
What if I encounter a blank page when I am trying to withdraw?
Should you encounter this issue, please try to close the BGD app, re-open and log in to refresh the page.

However, if the issue persists, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/

Transaction Details
What does the reference number entail?
It is a unique number assigned to transactions or payments for record and tracking purposes. You may refer to this number whenever you wish to contact us regarding your transactions.
What is SST?
Sales and Services Tax (SST) is a consumption tax system imposed on taxable services in Malaysia.
How will I be notified that my transaction is completed and successful?
Upon completing your transaction, you will receive a transaction receipt: -

  1. Via a notification on either mobile app or the BGD website. Notifications will need to be enabled under settings.
  2. Via your (registered) email, a notification with a downloadable PDF file attached.
On top of that, receipts of all successful transactions are retrievable and downloadable in PDF format via Transaction History on the BGD platform.
How far back will I be able to view my transaction history on the mobile app?
You will only be able to view your transactions done over the last 90 days.
I didn’t receive/cannot download my receipt, what should I do?
Please contact our BGD Support at [email protected] and provide as many details as possible about the issue including all relevant information such as the reference number, date and time of the transaction, and the amount involved. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
Why can't I view the orders I have placed in the Transaction History?
If you have placed orders but they are not showing up in your Transaction History, it could be due to a technical issue or an error in the order placement process. Please report this issue immediately to our BGD Support at [email protected]. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
My transaction is not reflected on my account
If your transaction is not reflected in your account, it could be due to one of the following reasons:

  1. Processing time: Depending on the type of transaction and the payment method used, it may take some time for the transaction to be processed and reflected in your account.
  2. Incorrect details: Please check to ensure that you have entered the correct transaction details, including the transaction amount, account numbers, and any other necessary details.
  3. Technical issues: Occasionally, technical issues may occur that prevent a transaction from being processed and reflected in your account.

If you have confirmed that the transaction has been processed and the amount has been deducted but is still not yet reflected in your account, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/

Redemption Details
How can I redeem my gold?
Once you have accumulated at least 4.25g of gold, you can redeem gold in the form of a BGD coin. You would have to choose the redeem option on your app and once you have paid your minting fee, your physical BGD coin(s) will be delivered to you. It takes about 5 business days for Peninsular Malaysia and 7 business days for Sabah and Sarawak.

For the full list of fees, please refer to BGD Fee Schedule.
I do not want to pay for delivery fees. Can I take physical delivery of the gold on my own?
We are sorry, at this stage, the only way to take delivery of the Bursa Gold Dinar is via our delivery partner to a physical/street address. We do not deliver to PO Boxes.
How do I know if my BGD Coin is genuine gold?
Our gold supplier is certified by the Istanbul Gold Refinery (IGR) and the gold dinars are delivered in protective, hard plastic assay cards.
How much is the redemption cost for me to redeem my BGD coin?
The cost of redemption is RM 96.40, comprising:

  • Minting cost: RM 73.40
  • Delivery Fee: RM 10.00
  • Insurance Fee: RM 13.00
For the full list of fees, please refer to BGD Fee Schedule.

Delivery
Where can I find my tracking order?
The tracking order can be viewed on the BGD app.

If you encounter any issues, you may contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
I entered the wrong delivery address
Unfortunately, you will not be able to change the delivery address after confirmation. Please ensure you key in the right address during redemption
My item was not delivered, what action should I take?
Contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/

File a claim and make a police report: If your package is lost or stolen, you may need to file a claim with the delivery company and a police report. Be sure to provide any documentation, such as the redemption receipt, to support your claim.
How much is the cost of delivery ?
The courier fee is RM 10.00, subject to a maximum weight of 100g per package.

Account Security
How do I keep my BGD account secure?

  1. Use a strong and unique password.
  2. Keep your login information confidential.
  3. Keep your device(s) up to date.
  4. Avoid public Wi-Fi: Public Wi-Fi networks are often not secure, so avoid using them to access your trading account.
  5. Be cautious of phishing scams.
  6. Monitor your account regularly: Check your account activity regularly to ensure that there are no unauthorised transactions or changes.
What will happen to BGD account of a deceased Investor?
Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
My BGD account got hacked. What should I do?
Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/
I think my account has been compromised.What should I do?
If you suspect that your account has been compromised, you should take immediate action to protect your information. Some actions include:

  1. Changing your password
  2. Monitor your account
  3. Review your account settings
  4. Contact our BGD Support at [email protected]
Alternatively, you may call our Bursa2U Centre at 03-2732 0067 during working hours,

Or please submit your enquiries to https://bursa2u.bursamalaysia.com/

Device Security and Compatibility
Which operating system does the BGD app work on?
IOS : Version iOS 15.0 or later
Android : Android 12
Huawei : Android 12 (EMUI 12)

The app is currently only available in Malaysia. To change your Google Play Country, please find more information here.
When downloading the BGD app, a pop-up message says that my device is rooted or jailbroken.
To ensure the security of our platform and our customers, the BGD App is not available for downloads on rooted or jailbroken devices.

Help and Support
Email Us

[email protected]

Contact Us

+603-2732 0067

Monday - Sunday, 8:30 am - 11:50 pm

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Copyright © 2023 Bursa Malaysia Berhad 197601004668 (30632-P). All rights reserved.

Terms & Conditions Personal Data NoticesPlatform Rules
Follow Us

Copyright © 2023 Bursa Malaysia Berhad 197601004668 (30632-P). All rights reserved.

Terms & Conditions
Personal Data Notices
Platform Rules
Follow Us

Copyright © 2023 Bursa Malaysia Berhad 197601004668 (30632-P). All rights reserved.