Bursa Gold Dinar | Help Centre

Be above 18 years old
Be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia
Not be a US person under the Foreign Account Tax Compliance Act (FATCA)
Be a tax resident of Malaysia only
Hold a valid bank account in Malaysia and a Malaysian mobile phone number, with no existing or pending bankruptcy or winding-up petition

Next, download the Bursa Gold Dinar app from the Play Store or App Store. Then key in your name, phone number and email address to get a BGD account. You will need to validate your email address.

To start buying or selling, you will have to upgrade your account to a trading account by taking a picture of your ID, a selfie, updating your personal information, and undergoing FATCA & Common Reporting Standard (CRS) declaration. In less than three (3) business days, you will be able to start trading gold.

How do I redeem physical gold?

To redeem a physical gold dinar coin, you need to have at least 4.25g of gold. Then, select the redeem option on your app and input your address for delivery. Ensure you have sufficient cash in your account to pay for your courier fee, insurance/takaful fee and minting fee. Delivery is expected to take about five (5) business days for Peninsular Malaysia and seven (7) business days for Sabah and Sarawak.

Is the Bursa Gold Dinar Shariah-compliant?

The Bursa Gold Dinar is designed as an end-to-end Shariah-compliant platform product, ensuring compliance at every stage including the underlying physical gold. Gold on the platform is backed by an equivalent amount of underlying physical gold with a serial number and is audited from time to time. Furthermore, a seller’s gold and buyer’s cash will be transferred on a real-time basis; the system will not allow any deferred payment and asset transfer. The platform utilises a trust account with an Islamic bank. The platform also adheres to the Accounting and Auditing Organization for Islamic Financial Institutions (“AAOIFI”) Shariah Standard on Gold. Additionally, the product has also been endorsed by the Shariah Committee of Bursa Malaysia Islamic Services.

For more information, please refer to BGD Shariah Pronouncement.

Is the gold I purchased from the BGD platform secured?

Yes. The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.

What are the fees and charges for investors to invest on BGD Platform?

Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.

Transaction fee: Charged when purchasing or selling BGD
Redemption fee: Charged when redeeming the physical BGD coin. It consists of Minting Fee, Insurance/Takaful Fee and Courier Fee.
Cash deposit fee: Charged for depositing cash into the Cash Wallet
Cash withdrawal fee: Charged for withdrawing funds from the Cash Wallet into the bank account
Transfer fee: Charged for transferring the BGD to another investor within the BGD platform
Admin fee: Charged for the safekeeping of gold

For the full list of fees, please refer to BGD Fee Schedule.

Are there currently any fee waivers?

Currently, there are waivers for the following: (i) waiver of the Registration Fee until further notice; (ii) waiver of the Top-up Fee until further notice; (iii) waiver of the Purchase and Sale Fees until 30 September 2024; (iv) and waiver of the Safekeeping Fee until 31 December 2024.

What is the promotion code or rewards programme for BGD?

You may refer to bgd.bursamalaysia.com and/or you may also follow any of Bursa Malaysia’s social media pages (Facebook, Instagram, X, LinkedIn, and YouTube) from time to time for updates.

Do I need a Central Depository System (CDS) account to use the BGD Platform?

No, you do not need a CDS account to use the BGD Platform.

Fee Schedule [As at 1 July 2024]

What fees and service charges may apply when using the Bursa Gold Dinar platform?

Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.

Top-up Fee: 0.35% of transaction value, with a minimum fee of RM0.10 and a maximum fee of RM1.00. Charged upon depositing cash into the Cash Wallet. [WAIVED UNTIL FURTHER NOTICE]
Withdrawal Fee: RM0.15 per transaction. Charged upon withdrawing cash from the Cash Wallet
Platform Purchase Fee*: 0.20% of transaction value. Charged upon purchasing. [WAIVED UNTIL SEPTEMBER 2024]
Platform Sale Fee*: 0.20% of transaction value. Charged upon selling gold. [WAIVED UNTIL SEPTEMBER 2024]
Courier Fee: RM10.00 per box. Charged upon redemption of Bursa Gold Dinar coin, for delivering Bursa Gold Dinar coin to investor, subject to 100g per box.
Minting Fee: RM73.40 per coin. Charged for minting of the BGD coin
Insurance/Takaful Fee: RM13.00 per coin. Charged upon redemption of Bursa Gold Dinar coin, for protection of gold during delivery to investor.
Transfer Fee: 0.20%. Not chargeable for transfer amounts below RM200.00. Charged upon transferring the gold to another investor within the gold platform.
Safeskeeping Fee: 0.50% per year on the value of gold holdings on the BGD app. Calculated daily and charged on a monthly basis for safekeeping of physical gold in secured vault. [WAIVED UNTIL 31 DECEMBER 2024]
Registration Fee*: RM5.00 per user. Charged for user registration on the BGD platform. [WAIVED UNTIL FURTHER NOTICE]
Penalty Fee: RM5.00 per event. Penalty charged for use of third-party, joint, or corporate accounts to top-up cash wallet. Funds will be returned to the originating account less penalty fee.
Dormant Account Closure Administrative Fee: Platform Operator will notify users of Dormant Account closure, absorbing any remaining balance as administrative fee, together with providing one (1) month notice. Charged upon closure of dormant accounts.

The Fee Schedule should be read in conjunction with the Platform Rules, General Terms and Conditions, and any notices issued by the Platform Operator.

* May be subject to waivers from time to time.

Account Opening

What is an “Individual Investor”?

An Individual Investor (also referred to as “User” in our Platform Rules) is a person who invests in gold on the Bursa Gold Dinar platform in their own name. The registration process will only require the individual's ID, personal details such as full name, email address and mobile number, and tax residency information.

What is a BGD account?

A BGD account is a free non-trading account with limited access. A non-trading account holder may view parts of the BGD platform features and cannot perform any transactions.

What is a BGD trading account?

BGD trading account holders are those who have undergone the required customer due diligence process and will have full access to features provided on the BGD platform using their registered BGD account. This account is currently available to investors who meet the eligibility criteria, which includes only being Malaysian tax residents.

Do I need an active email address to create a BGD account?

Yes. Upon registration, you will be sent a verification link. Your active email address will be linked to your unique BGD ID.

Who determines the live price of gold?

We work with our partner gold supplier to provide live prices based on prevailing global gold market pricing.

When are the gold prices updated?

The gold prices are automatically updated throughout the day from 8.30 am to 11.50 pm.

What is login preference?

Login preference is the alternative login method to the BGD account to reduce password entry.

The login preference differs depending on your login device:

Mobile App: User’s (Investor) created PIN number OR biometric (available if your phone has Touch ID, fingerprint biometric, Face ID and other related biometric features)

What are the PIN and biometric features for?

It will be used for transactions such as buying and selling gold, cash withdrawals, BGD physical coin redemption and the transfer of gold to other BGD account holders.

Can I use someone else’s mobile number?

You must ensure that the mobile number you use is held in your possession and able to function for the identity verification process (e.g. the One-Time Password (OTP) details) by Bursa.

Can I use landline numbers?

No, as you will not be able to receive the One-Time Password (OTP) that is required for verification purposes.

What should I do if I did not receive the One Time Password (OTP) number?

Please perform the following steps:

Request to resend the OTP number. Please wait for 2 minutes before requesting the OTP again.

Check if you have entered the correct mobile number and that your phone has network coverage.

Please check your message ‘spam’ folder. How to check: go to message > choose menu button (3 dots or 'hamburger' menu or 3 lines) > message settings > Block numbers or spam.

Ensure that the number sending the OTP (i.e. 68886, 63001 or 62199) is not blocked.

If the issue persists, please write to us at [email protected] and provide the following details for further investigation:
1. Description of the issue
2. Phone number (only required if you have not provided it earlier)
3. Phone model
4. Date and time when the OTP was requested
5. Telco provider

What happens if my email address has been hacked and I want to change my registered email?

Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What if my country code for my mobile phone number is not listed?

Unfortunately, we currently only accept Malaysian mobile phone numbers and addresses.

What happens if I registered for a free account but didn't verify my email?

Upon registering for an account, an email verification link will be sent to your registered email immediately. We do recommend checking your spam folder as well for the sent email. The link to verify your email is valid for 5 days. If you were unable to verify your email after the 5-day period, please contact us at [email protected] to request a new email verification link. Please do note that Bursa may remove your account information from time to time should there be no action on your part. In this event, you may re-register through the app at your convenience, anytime.

I did not receive the email verification in my inbox, what should I do?

If you did not receive your verification email after several minutes, please try the following steps:

Double-check your email address: Make sure that you have entered your email address correctly.
Check your spam/junk folder: Sometimes, the verification email may end up in your spam/junk folder. Please open your email via web browser and check your spam/junk folder as there may be sync issues between the web and mobile applications.
Please wait a little while: Sometimes, email delivery can be delayed due to a variety of reasons. Wait for up to 10 minutes to see if the verification email arrives in your inbox.
If the issue persists, please write to us at [email protected].

I have made a spelling error in my email address by mistake and cannot receive the verification email

Please re-register with the correct email address.

What can I do if I have forgotten my email?

Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 006.

Can I change my email address and phone number after I have sign-up?

Yes. You can change your email address via the app setting. To change your email address, please follow the following steps:

Open the BGD app
Click on ‘More’
Click on ‘My Account’
Click on ‘Contact Information’
Click on ‘Email Address’

However, you are not able to change your phone number via the app settings. To change your phone number, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

When setting my password, I keep getting the error on unique or hard-to-guess words and non-sequential numbers and am unable to proceed.

We are sorry you have encountered this issue.
It may be due to the special characters. Please try the following:

Fully delete the password in the password box
Do not use the special characters listed under NOT ALLOWED and replace with the special characters listed under ALLOWED.

Special characters (NOT ALLOWED)
’£

Special characters (ALLOWED)
+=<>[]!@#%^&*()-;:,?.×÷/_”

We appreciate your kind understanding while we work to continuously improve our app.

What can I do if I have forgotten my password?

If you have forgotten your password, please follow these steps to renew your password:

Click on the link provided on the login page.
Provide your registered email address.
Insert your individual ID number.
An OTP SMS will be sent to your registered phone number
Create your new password and proceed to the login page.

Can I reuse my old password to renew my password?

No, you will not be able to reuse your last 10 passwords. Please try a different password.

My postcode is not available

We are sorry you have encountered this issue. Please check your phone's connection and restart your app. If the issue persists, please contact BGD Support with the missing postcode. We will investigate immediately to resolve the issue.

How do I close my account?

We are sorry to see you leave. You may close your account on the mobile app.
Please perform the following steps:

Go to My Account.
Click on Account Closure.
Follow the instructions on the app.
Tick off box at the bottom
Click proceed

Identity Verification

Why should I upgrade to a Trading account?

Investors will be able to experience all the features offered on the BGD platform (such as buying and selling gold) when they upgrade to a Trading account. This account is currently available to investors who are Malaysian tax residents only.

Why does Bursa need to verify my identity?

Identity verification offers you added security which is part of the measures that Bursa takes to protect your identity while complying to the regulatory requirements in Malaysia.

What type of documents are needed for verification by Bursa?

Individual Investors will have to provide their personal information and their national identity document such as a MyKad, MyTentera, MyPR or passport.
Bursa Malaysia may also request for additional documents (e.g. utility bills) if your residential address differs from your registered address on your national identity document.

Are temporary documents allowed for verification?

No. Our verification process requires a valid ID during registration to safeguard our investors' interests.

I have accidentally keyed in the wrong spelling of my name / ID number during onboarding. What should I do?

Please ensure that the name and ID number are exactly as per the scanned ID.
If you need to edit the spelling of your name or ID number, please try the following steps:

Method 1 (You have NOT started the eKYC process/ have NOT pressed ‘upgrade’ account):
If you have wrongly entered your Name / ID number when creating an account, you may update your details under the “Edit Profile” section.

Click “More” button at the bottom-right corner of your BGD home screen.

Click “My Account”

Click “Edit Profile” and you may update your Name / ID number here.

Method 2 (You have started the eKYC process, the Edit Profile will be grayed out during eKYC process):

Update Personal Details (you may change your Name / ID number here if you noticed that your ID number is wrong at this stage. Otherwise, you may try the following steps.)

Update Contact Details and click “Continue”

Update Employment Details and click “Continue”

Update Statutory Details and click “Continue”

Update Fund and Wealth Details and click “Continue”

Declare your FATCA/CRS Declaration status, and click “Continue”

You will reach the CTOS page. To change your Name / ID number, you may scroll down and click on the RED button stating, ‘My Input Name or NRIC is incorrect’ and you will be brought back to restart Step 1 above.

My ID verification for onboarding of Trading account has not been approved after 3 business days.

If your ID verification has not been approved after 3 business days, please check your inbox or spam folder in your registered email address. If the situation persists, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What should I do if my account upgrade is unsuccessful?

Depending on the number of attempts, you will be prompted in the mobile app to redo your identity verification process.

If you are not able to proceed further on the app, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What should I be aware of when capturing my ID during onboarding?

When taking a picture of your ID, please note that we will require permission to be enabled for the camera on the app.

In addition, please ensure:

Good Lighting: The image on the ID should not be too dark or too bright.

Avoid Reflection: The image on the ID should not have glare or reflection. Please ensure the flashlight on your mobile phone is turned off.

Focus / Sharpness: The image on the ID is clear and has no blurred areas.

Angle: The tilt of the image of the ID should not be more than 10 degrees in any direction (horizontally or vertically)

Margins: The ID should not exceed the frame and should be within 70%-80% of the area

Contrast: The image of the ID should be adequately contrasted to the background.

Extraneous Objects: The image should not be covered with fingers or other objects.
Check the back of your MyKad, if the chip type is less than 80k, you may encounter difficulties during onboarding.

Should you have a MyKad with the 80k chip card, and still encounter difficulties during onboarding, do contact us to investigate the issue further.

In such instances, please write to us at [email protected]. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

Kindly include a description of the issue you are facing, your full name, ID number, MyKad chip type* and contact number. BGD support may provide further instructions and/or request for further documentation to verify your identity.

* For the chip detail, please turn to the back of your ID at the lower right corner.

FATCA & CRS Verification

What is the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)?

The Foreign Account Tax Compliance Act (FATCA) is intended to capture United States (U.S.) persons’ account information for reporting to U.S. Internal Revenue Service (IRS), which may be investing and earning income through non-U.S. institutions.

The Common Reporting Standard (CRS) is a global standard introduced by the Organisation for Economic Co-operation and Development (OECD) for the automatic exchange of financial information between jurisdictions that have agreed to participate.

How am I affected by these legislations?

Malaysia has gazetted the FATCA and CRS legislations. Therefore, Bursa Malaysia Digital Sdn. Bhd. is required to collect and report certain information to the local tax authority, namely the Inland Revenue Board Malaysia (IRBM), concerning the status of its customers, which also includes information on the country of tax residence of the customers.

Subsequently, for the BGD account opening, Bursa Malaysia Digital Sdn. Bhd. requires you to complete the FATCA & CRS verification that includes a declaration of your tax residence status and/or your US person status.

Tax residency refers to where you are considered as a resident for tax purposes. Generally, individuals are tax residents of the jurisdiction in which they live. However, being a permanent resident in a jurisdiction is not a determinant of tax residency.

Please note that Bursa Malaysia Digital Sdn. Bhd. is not in a position to advise you on your tax residency status. You may consult your tax advisor on your tax residency status.

What is my tax residency?

Tax residency refers to where you are considered as a resident for tax purposes.
Generally, individuals are a tax resident of the jurisdiction in which they live. However, being a permanent resident in a jurisdiction is not a determinant of tax residency.

Please note that Bursa Malaysia Digital Sdn. Bhd. is not in a position to advise you on your tax residency status. You may consult your tax advisor on your tax residency status.

What happens if my tax residency / personal information changes?

If there is any change in personal information that may affect your tax residency status (i.e., under Change in Circumstances), there is an obligation for you to inform Bursa Malaysia Digital Sdn. Bhd. within 30 days of such change.

Generally, for individuals, a “Change in Circumstances” (CIC) means any change in one or more of the following information:

Change of tax residency details to outside Malaysia

Change of residential or mailing address (to outside Malaysia)

Change of contact number (to outside Malaysia)

Change of nationality to US (for FATCA only)

If there is any change in personal information affecting your tax residency status, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What will be reported to the IRBM?

If you have been identified as a tax resident of a country/jurisdiction outside of Malaysia (for CRS purposes) or a specified US Person (for FATCA purposes), your account and financial details may be reported to the IRBM during the annual CRS and FATCA reporting, and such information will be exchanged with the relevant country/jurisdiction by the IRBM, as required under the Malaysian FATCA & CRS legislations.

What does “US Person” mean?

“US person” means a US citizen or resident individual, a partnership or corporation organised in the US or under the laws of the US or any state thereof, a trust if (i) a court within the US would have authority under applicable law to render orders or judgments concerning substantially all issues regarding administration of the trust, and (ii) one or more US Persons have the authority to control all substantial decisions of the trust, or an estate of a decedent that is a citizen or resident of the US.

Generally, a US Person would also include US tax residents, as well as individuals whose place of birth is in the US (except where the US citizenship has been relinquished).

What happens in the event of any incorrect FATCA & CRS declaration / certification?

It is an offence under section 113A of the Malaysia Income Tax Act, 1967 if any person provides incorrect information in the FATCA & CRS Declaration/Certification. Such offence is punishable for the person who makes the incorrect declaration and/or certification, with a monetary fine and/or imprisonment, upon conviction.

What will happen if I refuse to disclose the required FATCA & CRS information?

Bursa Malaysia Digital Sdn. Bhd. will not be able to open a trading account for you if you refuse to disclose the required FATCA & CRS information.

Investor Portfolio

What is my Gold account?

Your Gold account depicts the current ownership of gold that you hold in your account.

The valuation of the investor's gold is calculated based on the Live Sell Gold Price x Ownership of Gold in grams.

For example,
Current gold ownership (g) = 0.5g
Live Sell Gold Price (RM) = RM260/g
Valuation of gold = (0.5g) x (RM260/g)
= RM130

What is “Profit/Loss”?

It refers to the amount of money gained or lost on your portfolio of trades. It is mainly used to evaluate the performance of investment portfolios.

How do I calculate Profit/Loss?

It is calculated by subtracting the average cost of the trades (including transaction fees) from the current gold sell price multiplied by current gold owned.

For example,
Current gold owned = 3.00g
Average cost = RM201.67/g
Profit/loss = (Current selling price – Average cost) x Current gold owned

= (RM202/g – RM201.67) x 3.00g
= RM0.33/g x 3.00g
= RM0.99

Why does the profit loss indicator change colours (red, green, gray)?

Each colour indicator represents the current value of your gold account:

Red – Loss (Reduction) in gold value
Green – Profit (Gain) in gold value
Gray - Unchanged gold value

What is ‘Buy’ & ‘Sell’ price

Buy price is the amount that an investor is willing to pay for gold.

The sell price (also known as the ask price) is the amount that an investor is willing to accept to sell the gold.

Why is there a difference in the gold price during certain period of time?

The gold price has a different rate of spread due to the effect of peak hours and non-peak hours.

What is “Transfer”?

Transfer refers to the transfer of gold (in grams) up to approximately RM300,000 per month to another registered BGD investor.

What is “Redeem”?

Redeem refers to the request for the physical redemption of an investor’s gold BGD coin. You can redeem your BGD coin by choosing the redeem option on your app.

What is meant by gold price chart?

The gold price chart is a graphical representation of the historical price movements of gold over a specific period.

Does BGD have a helpdesk?

Yes, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

About Bursa Gold Dinar (BGD)

What is Bursa Gold Dinar (BGD)?

The Bursa Gold Dinar (BGD) is a platform for you to buy and sell 999.9/24k gold and redeem your gold in the form of physical gold dinar coins. The BGD platform allows you to invest from as low as RM10 and its equivalent in grams.

Who is Bursa Malaysia?

Bursa Malaysia is one of the largest bourses in ASEAN, which operates and regulates a fully integrated exchange with diverse investment offerings.

Who is Bursa Malaysia Digital Sdn Bhd.?

Bursa Malaysia Digital Sdn Bhd is a wholly owned subsidiary of Bursa Malaysia Berhad, an exchange holding company consisting of several subsidiaries.

Who can open a BGD Account?

1. An individual of sound mind who:

is eighteen (18) years or older

be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia

not a US person under the Foreign Account Tax Compliance Act

is a tax resident of Malaysia only;

has a bank account in Malaysia;

has a Malaysian mobile phone number; and

2. An applicant who is not:

an undischarged bankrupt;

a wound-up company;

with a pending bankruptcy petition;

with a winding-up petition

How do I know if my gold is safely stored?

The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.

Who is the Trustee?

We have appointed MTrustee Berhad, an independent trustee licensed and regulated by the Central Bank of Malaysia (Bank Negara Malaysia) and the Securities Commission Malaysia.

Cash Wallet

What is a cash wallet?

A (closed loop) cash wallet is used to spend and receive funds on the BGD platform. To purchase gold, you will have to reload your wallet through DuitNow, from a bank account in your own name. If needed, you can also withdraw your money back into your bank account.

Does my cash wallet work like an e-wallet?

No, it does not. Funds in your cash wallet can only be used to buy or sell gold on the BGD platform or withdrawn to your registered bank account.

What if my bank is not listed for funds top-up?

The current participating banks for top-up are:

Ambank Berhad

Bank Islam

Bank Simpanan Nasional Berhad

CIMB Bank

HSBC Bank

Hong Leong Bank Berhad

MBSB Bank Berhad

Maybank Berhad

Public Bank Berhad

RHB Bank

United Overseas Bank (UOB)

The list will be updated from time to time.

BGD Platform strictly does not accept payments from any third-party or joint accounts. Corporate accounts are also not permitted.

Any payment from such accounts will be refunded to the source account with a penalty fee of RM5 and may take up to 14 business days to process. Your account will be suspended for further investigation and rectification. Such conduct is in breach of Rule 5.1(a) of the Platform Rules which require cash deposits to be made from a bank account that is in the user’s own name.

When will the other banks be onboarded for top-up?

We are unable to confirm when exactly the other banks will be onboarded, but we are continuously working with our payment infrastructure provider and we hope to have more banks onboarded onto the platform in the near future.

How many bank accounts can I link to my cash wallet for withdrawals at a time?

You can only link ONE bank account per BGD account for withdrawals at the moment. There are currently about 30 participating banks for withdrawals.

BGD Platform strictly does not accept payments to third-party or joint accounts. Corporate accounts are also not permitted.

Can I change my bank details?

You may change your bank account details for withdrawals on the mobile app.

Please perform the following steps:

Go to My Account

Click Bank Account Details

Click small icon with a square and pencil on the right of the bank details

Input your Bank Name and Bank Account Number

Click Continue.

Please remember to use your own individual bank account and do not use any third-party bank account or joint accounts. Corporate accounts are also not permitted.

What if I am unable to register my bank account details?

If the name registered on the BGD Platform is not an exact match as per your bank account, the registration will be rejected.

If you are using your first party bank account (i.e. bank account in your own name and still encounter difficulties, please contact the BGD Support at [email protected] and provide a copy of bank statement copy for verification and further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

BGD Support may provide further instructions and/or request for further documentation to register your bank account for withdrawals.

Can I top up my cash wallet from a third-party, joint or corporate account?

No, any top-ups from a third-party, joint or corporate account (i.e., bank accounts which are not in your own name) will be refunded to the originating account, after deducting a penalty fee of RM5.00 per refund.

Are my transactions secured?

We take security seriously and uses a variety of measures to ensure that your transactions are secured. This includes secure login methods, firewalls, and other security protocols.

Are there any transaction limits?

Yes, there is a monthly transaction limit applicable to top-ups to cash wallet, withdrawals and transfers, of RM300,000 per month.

What is the minimum amount of gold that can be purchased or sold?

The minimum purchase or sale of gold is RM10.00.

How long does it take to top up my Cash Wallet through bank transfer (DuitNow)?

Once successful, the amount transferred will be reflected in your Cash Wallet instantly.

My top up and withdrawal transaction details are not reflected on my recent activity

Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What if I encounter a blank page when I am trying to withdraw?

Should you encounter this issue, please try to close the BGD app, re-open and log in to refresh the page.

However, if the issue persists, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What if I encounter a message ‘Resource not available’ when I am trying to top up?

Should you encounter this issue, please contact the BGD Support at [email protected] with details of the issue, the steps you took before encountering this issue and any relevant screenshots. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

Transaction Details

What does the reference number entail?

It is a unique number assigned to transactions or payments for record and tracking purposes. You may refer to this number whenever you wish to contact us regarding your transactions.

What is SST?

Sales and Services Tax (SST) is a consumption tax system imposed on taxable services in Malaysia.

How will I be notified that my transaction is completed and successful?

There are two ways to receive notifications: -

Via push notification on the mobile app .

Via your (registered) email.

To enable push notifications and emails, please follow the following steps:

Open the BGD app

Click on ‘More’

Go to ‘My Account’

Click on ‘Setting’

Click on ‘Notifications’

Enable both ‘Email’ and ‘Push Notification’ toggle

On top of that, receipts of all successful transactions are retrievable and downloadable in PDF format via Transaction History on the BGD platform for up to 90 days.

How far back will I be able to view my transaction history on the mobile app?

You will only be able to view your transactions done over the last 90 days.

I didn’t receive/cannot download my receipt, what should I do?

Please contact our BGD Support at [email protected] and provide as many details as possible about the issue including all relevant information such as the reference number, date and time of the transaction, and the amount involved. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

Why can't I view the orders I have placed in the Transaction History?

If you have placed orders but they are not showing up in your Transaction History, it could be due to a technical issue or an error in the order placement process. Please report this issue immediately to our BGD Support at [email protected]. Alternatively, you may call our Bursa2U Centre at 03-2732.

My transaction is not reflected on my account

If your transaction is not reflected in your account, it could be due to one of the following reasons:

Processing time: Depending on the type of transaction and the payment method used, it may take some time for the transaction to be processed and reflected in your account.

Incorrect details: Please check to ensure that you have entered the correct transaction details, including the transaction amount, account numbers, and any other necessary details.

Technical issues: Occasionally, technical issues may occur that prevent a transaction from being processed and reflected in your account.

If you have confirmed that the transaction has been processed and the amount has been deducted but is still not yet reflected in your account, please contact the BGD Support at [email protected] together with the screenshot and details of the transactions for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

What You Should Know

How do I buy/sell BGD?

Tap on “Buy” or “Sell” once you have landed on the investor portfolio dashboard after logging in.

Can I purchase gold using other types of payment methods such as FPX, Credit/Debit card or PayPal?

No. Gold can only be purchased using your BGD cash wallet. You may top up your cash wallet easily via PayNet’s DuitNow service.

What happens if I exceed the allocated buying time?

Once the two (2) minutes are up, the price will be refreshed, and you will be prompted with a new price if you wish to proceed.

My order(s) in my Transaction History have not been reflected after my purchase.

If your order(s) are not reflected in your Transaction History, there could be a few possible reasons:

System delay: The system may experience some delays in updating your transaction(s).

Order cancellation: If you have cancelled your order, it may no longer be reflected in the order history.

Technical issue: There could be technical issues with the platform or the order book that could cause orders not to be reflected in the order history.

You are advised to check your registered email’s inbox and search for any notifications from Bursa Gold Dinar with regards to your missing order. However, if the issue persists, please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

How does the Zakat Information feature work?

The Zakat Information feature helps investors with the calculation of the amount of Zakat payable based on the individual’s Bursa Gold Dinar gold holdings. A Muslim investor’s zakat obligation arises once his gold holdings reaches the nisab threshold of 85 grams, upon reaching haul (the prescribed holding period). However, this obligation resets if the gold holdings fall below 85 grams within that period.

What is ‘Haul’?

For Bursa Gold Dinar, the haul refers to the completion of 1 Gregorian calendar year.

What is ‘Nisab’?

Nisab refers to the minimum amount of gold that a Muslim must hold before being obliged to pay zakat.

What is the gold price and rate that BGD uses to calculate zakat on gold?

Bursa Gold Dinar zakat calculation is based on the gold price published by Pusat Pungutan Zakat Majlis Agama Islam Wilayah Persekutuan (PPZ-MAIWP). The zakat rate is 2.577% on the value of gold holdings (During leap years, the rate is 2.5775%)

Can I pay my zakat on gold directly from Bursa Gold Dinar app?

No. The zakat information feature on Bursa Gold Dinar will only provide the amount of Zakat to be paid based on the individual’s Bursa Gold Dinar gold holdings. The individual may pay their Zakat via any authorised Zakat payment collection platform.

How is my zakat calculated?

The formula to calculate the zakat is as follows:
Lowest gold holdings in the period x Price of gold set by PPZ-MAIWP x Zakat rate.

Lowest Gold Investment for the period = 300 g
Gold Investment Nisab = 85 g
Gold Price 1 gram (Based on annual Nisab rate set by PPZ-MAIWP for 2024) = RM284.69
Rate of Zakat = 2.577%

Calculation = 300 g x RM284.69 x 2.577%
Total Zakat (RM) = RM2,200.94

(Disclaimer: Please note that the zakat calculation will only be available from the date of feature introduction)

Do I need to enable push notification to receive the Zakat Information alert?

Yes. Investors would need to enable the push notification via the app settings menu to be notified on the zakat alert.

To enable push notifications, please follow the following steps:

Open the BGD app

Click on ‘More’

Click on ‘My Account’

Under the ‘Settings & Preferences’, click on ‘Login, Notifications & Languages’

Click on ‘Notifications’

Enable the ‘Zakat’ toggle

What is the Gold Price Alert feature?

Gold Price Alert is a feature that allows investors to set custom price alerts according to their preferred buy or sell prices. When the price threshold is met, investor will receive a push notification on the price alert.

How do I set the price alert?

To set the price alert, please follow the steps below:

Open the BGD app

On the ‘Investor Portfolio’ page, click on ‘View Details’ beside the ‘Gold Price & Alert’

Click on ‘Create Alert’ button

Choose either ‘Buy’ or ‘Sell’ alert

Input the price of gold you desired

Click on ‘Continue’

Choose the preferred alert frequency

Click on ‘Submit’ button

or

Open the BGD app

Click on ‘More’

Click on ’Price Alerts’

Click on ‘Create Alert’ button

Choose either ‘Buy’ or ‘Sell’ alert

Input the price of gold you desired

Click on ‘Continue’

Choose the preferred alert frequency

Click on ‘Submit’ button

For buy price, the set price should be lower than the current market price. Meanwhile, for sell price, the set price should be higher than the current market price.

Is there a maximum number of price alert I can set at any time?

You can set up to 5 alerts at one time.

Is there a price limit when setting the custom price alert?

For buy price, the minimum set price is RM0.01/g. Meanwhile, for sell price, the maximum set price is RM999.99/g.

Do I need to enable push notification to receive the price alert?

Yes. Investors would need to enable the push notifications via the app settings menu to be notified when the price alerts are triggered.

To enable push notifications, please follow the following steps:

Open the BGD app

Click on ‘More’

Click on ‘My Account’

Under the ‘Settings & Preferences’, click on ‘Login, Notifications & Languages’

Click on ‘Notifications’

Enable the ‘Push Notifications’ toggle

Where can I enable/disable the promotion and marketing notification?

You can enable/disable the promotion notification via the app settings. To do so, please follow the steps below:

Open the BGD app

Click on 'More'

Click on 'My Account'

Under 'Settings & Preferences', click on 'Login, Notifications & Languages'

Click on 'Notifications'

Enable/disable the 'Promotions' toggle

When will the Exchange feature be released in BGD?

We are currently working to make this feature available for all our customers. Please check your mobile app for updates.

Redemption Details

How can I redeem my gold?

Once you have accumulated at least 4.25g of gold, you can redeem gold in the form of a BGD coin. You would have to choose the redeem option on your app and once you have paid your minting fee, your physical BGD coin(s) will be delivered to you. It takes about 5 business days for Peninsular Malaysia and 7 business days for Sabah and Sarawak.

For the full list of fees, please refer to BGD Fee Schedule.

I do not want to pay for delivery fees. Can I take physical delivery of the gold on my own?

We are sorry, at this stage, the only way to take delivery of the Bursa Gold Dinar is via our delivery partner to a physical/street address. We do not deliver to PO Boxes.

How do I know if my BGD Coin is genuine gold?

Our gold supplier is certified by the Istanbul Gold Refinery (IGR) and the gold dinars are delivered in protective, hard plastic assay cards.

How much is the redemption cost for me to redeem my BGD coin?

The cost of redemption is RM 96.40, comprising:

Minting cost: RM 73.40 per dinar

Delivery Fee: RM 10.00 per delivery

Insurance Fee: RM 13.00 per dinar

For the full list of fees, please refer to BGD Fee Schedule.

Delivery

Where can I find my tracking order?

The tracking order can be viewed on the BGD app. Please follow the steps below:

Go to ‘History’

Choose ‘Redeem’ from the drop down list

Click ‘View Details’ on the latest ‘Gold Redemption’ made

Click on ‘Track Package’

If you encounter any issues, you may contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

I entered the wrong delivery address

Unfortunately, you will not be able to change the delivery address after confirmation. Please ensure you key in the right address during redemption

My item was not delivered, what action should I take?

Contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

File a claim and make a police report: If your package is lost or stolen, you may need to file a claim with the delivery company and a police report. Be sure to provide any documentation, such as the redemption receipt, to support your claim.

How much is the cost of delivery ?

The courier fee is RM 10.00, subject to a maximum weight of 100g per package.

Buyback

Can I sell the redeemed BGD coin?

You may sell a redeemed BGD coin to our buy back partner, Pos ArRahnu. Pos ArRahnu personnel will need to verify the serial number of your BGD coin, inspect the condition of the coin, including ensuring that there is no tampering or defacing of the security packaging, and determine the buyback value based on prevailing gold market prices.

Understanding Gold Transfer

Who can I transfer gold to?

Gold can be transferred from one registered investor to another on the BGD platform. Investors will need to select the reason for their transfer.

To proceed with the transfer, the investor will require the recipient investor’s valid BGD ID. Investors can also share their BGD ID with their family and friends by going to the Transfer landing page.

A transfer fee may be charged for transferring gold to another investor within the BGD platform.

Link: How to transfer platform.

I transferred to the wrong investor, what can I do?

Unfortunately, the transfer is immediate and cannot be reversed. You are advised to carefully check the transfer details to ensure you are transferring the gold to the correct registered investor.

Account Security

How do I keep my BGD account secure?

Use a strong and unique password.

Keep your login information confidential.

Keep your device(s) up to date.

Avoid public Wi-Fi: Public Wi-Fi networks are often not secure, so avoid using them to access your trading account.

Be cautious of phishing scams.

Monitor your account regularly: Check your account activity regularly to ensure that there are no unauthorised transactions or changes.

What will happen to BGD account of a deceased Investor?

When a user is deceased, the Account may be closed by his or her executor or administrator as stated in the grant of probate or letters of administration. In such an event, the Commodities or cash will be transferred to the executor or administrator, if they have opened an Account with BGD. If the executor or administrator does not have such an Account, the Commodities will be liquidated at the prevailing price offered by the Platform Operator and all cash balances (after deduction of any administrative or bank charges) will be transferred to the executor or administrator’s bank account as notified to the Platform Operator.

Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

My BGD account got hacked. What should I do?

Please contact the BGD Support at [email protected] for further assistance. Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

I think my account has been compromised. What should I do?

If you suspect that your account has been compromised, you should take immediate action to protect your information. Some actions include:

Changing your password

Monitor your account

Review your account settings

Contact our BGD Support at [email protected]

Alternatively, you may call our Bursa2U Centre at 03-2732 0067.

Device Security and Compatibility

Which operating system does the BGD app work on?

IOS : Version iOS 15.0 or later
Android : Android 12 or later
Huawei : Android 12 (EMUI 12)

When downloading the BGD app, a pop-up message says that my device is rooted or jailbroken.

To ensure the security of our platform and our customers, the BGD App is not available for downloads on rooted or jailbroken devices. Users who intentionally bypass the security measures, will do so at the own risk to their devices.

Legal

General Terms & Conditions

BGD General Terms & Conditions

Platform Rules

BGD Platform Rules

Personal Data Notice

Bursa Malaysia’s Personal Data Notice

Geographic Availability

Which countries can I access my BGD Platform in?

You can access BGD platform and app anywhere around the world as long as you have a stable Internet connection. However, downloads from the Google Play Store and Apple App Store will only be available in Malaysia.

I cannot find the app on Google Play Store.

Thank you for your interest in Bursa Gold Dinar. We advise you to check your Google Play Store account to see if it is registered in Malaysia. If it is not, you would need to change your assigned country to Malaysia to download the app. Please note however if you do change your country to Malaysia, it may result in some of your existing apps to cease functioning.

To change your Google Play Country, please find more information here.

Legal General Terms & Conditions BGD General Terms & Conditions Platform Rules BGD Platform Rules Personal Data Notice Bursa Malaysia’s Personal Data Notice

Shariah Shariah Pronouncement BGD Shariah Pronouncement

Legal

General Terms & Conditions

BGD General Terms & Conditions

Platform Rules

BGD Platform Rules

Personal Data Notice

Bursa Malaysia’s Personal Data Notice

Shariah

Shariah Pronouncement

BGD Shariah Pronouncement